Ambra status Status

Sep 21, 2023

No incidents reported today.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

Ambra Incident

Postmortem - Read details
Sep 18, 12:39 EDT

Resolved - The incident has been fully resolved and service is back to normal levels. Our team will be conducting a root cause analysis and sharing as soon as possible. We will continue to monitor the situation to ensure there are no further issues.
Sep 14, 14:13 EDT

Update - Our Engineering teams are actively investigating and working to identify the root cause. We understand the urgency and we appreciate your patience as we work to address the issue.
Sep 14, 13:56 EDT

Investigating - We have received reports of issues on the Ambra platform. Engineering teams are currently investigating. Additional information will be provided as soon as it is available.
Sep 14, 13:25 EDT

Sep 13, 2023

Ambra Incident

Postmortem - Read details
Sep 18, 12:25 EDT

Resolved - The incident has been fully resolved and service is back to normal levels. Our team will be conducting a root cause analysis and sharing as soon as possible. We will continue to monitor the situation to ensure there are no further issues.
Sep 13, 01:00 EDT

Update - The study backlog continues to decline. Hourly updates will continue until we are back to normal processing.
Sep 12, 23:54 EDT

Update - The study backlog continues to decline, however, not as quickly as anticipated previously. Hourly updates will continue until we are back to normal processing.
Sep 12, 22:52 EDT

Update - The study backlog continues to decline. Currently, we estimate approximately 1 hour to get back to normal processing.
Sep 12, 21:48 EDT

Update - Processing of the study backlog continues. Currently, we estimate 1-2 hours to get back to normal processing.
Sep 12, 20:48 EDT

Update - The study backlog is reducing quickly. We are now estimating less than 2 hours to finish processing the backlog.
Sep 12, 19:44 EDT

Update - All storage clusters are healthy, and study ingestion continues. Currently, we estimate less than 4 hours to finish processing the study backlog. Progress updates will be posted hourly.
Sep 12, 18:47 EDT

Update - All storage clusters are healthy, and study ingestion continues. We estimate 4-6 hours to process the study backlog. Progress updates will be posted hourly.
Sep 12, 17:54 EDT

Update - The new storage cluster (storelpa.dicomgrid.com) continues to performing well. During the day the gateways have developed a backlog. We do not have an ETA yet on how long the gateway backlogs to be resolved.
Sep 12, 17:17 EDT

Update - The new storage cluster (storelpa.dicomgrid.com) is performing well. However, studies which were partially uploaded during these issues may still be attempting to connect with the old storage node. Our engineering team is actively monitoring the situation and exploring further potential solutions.
Sep 12, 16:40 EDT

Update - Currently, we are observing the ingestion of images on the new storage node. However, studies which were partially uploaded during these issues may still be attempting to connect with the old storage node. Our engineering team is actively monitoring the situation and exploring further potential solutions.
Sep 12, 16:11 EDT

Monitoring - The Engineering team has effectively implemented the new storage node, and we are actively monitoring the status of image processing at this time.
Sep 12, 15:51 EDT

Update - The team is making the final preparations to bring the new storage node up and running at this time.
Sep 12, 15:29 EDT

Update - The team is still progressing through the necessary steps for deploying the new storage cluster at this time. The storage cluster should be running in approximately 30 minutes.
Sep 12, 14:52 EDT

Update - The team is still engaged in the deployment of the new storage cluster at this time and will provide an ETA as soon as possible.
Sep 12, 14:25 EDT

Update - Our team is actively engaged in the deployment of a new storage cluster to optimize database load distribution. Currently, we do not have a specific estimated time for completion, but we have allocated multiple dedicated resources to expedite the restoration of service.
Sep 12, 14:03 EDT

Update - At this time, the engineering team has completed an initial fix attempt, which unfortunately did not yield the desired results. They are now proceeding to implement the next potential solution and we will continue to provide updates on the progress.
Sep 12, 13:50 EDT

Update - Engineering teams are implementing and testing possible solutions to our database issue and though a definitive resolution has not yet been reached, the team continues their efforts. We appreciate your patience.
Sep 12, 13:31 EDT

Update - Our engineering teams are diligently investigating potential solutions to address the image uploading issues. Once we have successfully identified a solution, we will swiftly implement it and keep you informed with regular updates.
Sep 12, 13:12 EDT

Update - At this time there are no new developments. Engineering teams are still working towards a solution.
Sep 12, 12:53 EDT

Update - Our engineering teams continue working on a resolution to the image uploading issues we are experiencing and we will provide further updates as they are available.
Sep 12, 12:40 EDT

Update - Our Engineering teams are continuing to work towards a resolution. We understand the urgency and we appreciate your patience as we work to address the issue.
Sep 12, 12:23 EDT

Identified - Our engineering teams have identified and are working on remediating performance issues with our database that are causing issues with uploading via the web and gateway. Further updates will be provided here as they are made available.
Sep 12, 12:07 EDT

Investigating - We have received reports of issues on the Ambra platform. Engineering teams are currently investigating. Additional information will be provided as soon as it is available.
Sep 12, 11:52 EDT

Sep 12, 2023

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

Sep 8, 2023

No incidents reported.

Sep 7, 2023

Ambra Platform available

Postmortem - Read details
Sep 12, 14:55 EDT

Resolved - The incident has been fully resolved and service is back to normal levels. Our team will be conducting a root cause analysis and sharing as soon as possible. We will continue to monitor the situation to ensure there are no further issues.
Sep 7, 14:35 EDT

Update - We are continuing to monitor for any further issues.
Sep 7, 14:34 EDT

Update - We are continuing to monitor for any further issues.
Sep 7, 14:23 EDT

Monitoring - Users are now able to log into Ambra. Our Engineering teams are actively monitoring, and investigating to identify the root cause.
Sep 7, 14:21 EDT

Investigating - We have identified a major issue affecting Ambra. Our Engineering teams have been mobilized to address the issue, and we will provide frequent updates to keep you informed.
Sep 7, 14:17 EDT