InteleShare Status

Identified - The Intelerad team is continuing to analyze the situation. Please make sure you are monitoring for the Indicators of Compromise (IOCs) already provided. Please note we have updated the list and removed a false positive from the list (vmtoolsd.exe). Should you notice any IOCs present on your systems our recommendation is to consult with your Security Team immediately regarding device isolation. You can also open a case in the Intelerad Service Portal and we're happy to support you as best we can.

Link to IOCs: https://serviceportal.intelerad.com/csm?id=kb_article_view&sysparm_article=KB0032213
Jan 22, 2025 - 12:14 EST

Update - We are continuing to investigate this issue.
Jan 22, 2025 - 09:45 EST

Update - We are continuing to investigate this issue.
Jan 21, 2025 - 21:01 EST

Update - We are continuing to investigate this issue.
Jan 21, 2025 - 20:47 EST

Investigating - We would like to inform you of a recently discovered security vulnerability in SimpleHelp (version 5.5.7 and earlier), a remote support and desktop management software used to support many InteleShare clients.

More information about the vulnerability can be found here: https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier

We highly recommend that you share the information posted in the following knowledge article with your security team.
https://serviceportal.intelerad.com/csm?id=kb_article_view&sysparm_article=KB0032213
Jan 21, 2025 - 20:45 EST

Web Services Operational

Image Processing Operational

Image Viewing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 24, 2025

No incidents reported today.

Jan 23, 2025

No incidents reported.

Jan 22, 2025

InteleShare Single Sign On Incident

Postmortem - Read details
Jan 22, 19:19 EST

Resolved - At this time, customers affected by this issue are now able to sign back into InteleShare with SSO. We will post an RCA on our status page as soon as one is made available.
Jan 22, 19:08 EST

Investigating - We are continuing to work on the situation with PingOne and a possible workaround at this time. In the meantime if your users are able to log into the system without using SSO, please have them use their InteleShare account. Further updates will continue to be posted here.
Jan 22, 18:46 EST

Identified - We have identified an issue affecting InteleShare customers who utilize single sign on (SSO) to access the InteleShare platform. Only customers utilizing our vendor, PingOne, to manage these certificates are currently affected. These users may experience errors logging in with SSO at this time. We have engaged PingOne for critical support at this time, and we will provide further updates on our status page.
Jan 22, 18:20 EST

Jan 21, 2025

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

InteleShare Incident

Resolved - The incident has been resolved and service is back to normal levels. Our team will be conducting a root cause analysis and sharing as soon as possible. We will continue to monitor the situation to ensure there are no further issues.
Jan 14, 13:55 EST

Monitoring - At this time, the services backlog has improved and studies should now be ingesting, however we continue to monitor the situation to ensure this progress continues as expected.
Jan 14, 13:31 EST

Investigating - Our Engineering teams continue to investigate and work to identify a resolution. We understand the urgency and we appreciate your patience as we work to address the issue.
Jan 14, 12:48 EST

Identified - Our engineering team has identified a services queue backlog that has affected the ingestion of studies to InteleShare. Studies are now ingesting, but it may take time to catch up on the backlog. The engineering team continues to investigate the issue and we will provide further updates as they are available.
Jan 14, 12:23 EST

Investigating - We have received reports of issues on the InteleShare platform. Engineering teams are currently investigating. Additional information will be provided as soon as it is available.
Jan 14, 12:05 EST

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.