InteleShare Status

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

Ambra Incident

Resolved - The incident has been closed. Our team will be conducting a root cause analysis. We will continue to monitor the situation to ensure there are no further issues.
Nov 6, 12:46 EST

Update - We continue to work to identify the root cause of the install issue. In the interim we have identified how to manually fix the install issue.

If you would like to perform the fix yourself, please see the KB0031682 in the ISP - https://serviceportal.intelerad.com/csm?id=kb_article_view&sysparm_article=KB0031682 or call support at 888-315-0790 if you need assistance with the new installation.
Nov 6, 07:50 EST

Update - We continue to work to identify the root cause of the install issue. In the interim we have identified how to manually fix the install issue.

If you would like to perform the fix yourself, please see the KB0031682 in the ISP - https://serviceportal.intelerad.com/csm?id=kb_article_view&sysparm_article=KB0031682 or call support at 888-315-0790 if you need assistance with the new installation.
Nov 6, 04:50 EST

Update - We continue to work to identify the root cause of the install issue. In the interim we have identified how to manually fix the install issue.

If you would like to perform the fix yourself, please see the KB0031682 in the ISP - https://serviceportal.intelerad.com/csm?id=kb_article_view&sysparm_article=KB0031682 or call support at 888-315-0790 if you need assistance with the new installation.
Nov 6, 01:42 EST

Update - We continue to work to identify the root cause of the install issue. In the interim we have identified how to manually fix the install issue.

If you would like to perform the fix yourself, please see the KB0031682 in the ISP - https://serviceportal.intelerad.com/csm?id=kb_article_view&sysparm_article=KB0031682 or call support at 888-315-0790 if you need assistance with the new installation.

The next update will be in 3 hours.
Nov 5, 23:21 EST

Update - We are continuing to investigate this issue.
Nov 5, 22:32 EST

Update - We are continuing to investigate this issue.
Nov 5, 21:56 EST

Update - We continue to work to identify the root cause of the install issue. In the interium we have identified how to manually fix the install issue.

If you would like to perform the fix yourself, please see the KB0031682 in the ISP - https://serviceportal.intelerad.com/csm?id=kb_article_view&sysparm_article=KB0031682 or call support at 888-315-0790 if you need assistance with the new installation.
Nov 5, 21:19 EST

Update - This evening a gateway update that only impacted gateway logging configuration was pushed out to customers. In some cases the package was not fully applied which left some Gateway devices in a state which they couldn't function. Please note this is a package installation issue only. If you would like to perform the fix yourself, please see the KB0031682 - https://serviceportal.intelerad.com/csm?id=kb_article_view&sysparm_article=KB0031682. Please call support at 888-315-0790 if you need assistance with the installation.
Nov 5, 20:37 EST

Update - Our Engineering teams are actively investigating and working to identify the root cause. We understand the urgency and we appreciate your patience as we work to address the issue.
Nov 5, 19:50 EST

Investigating - We have received reports of issues on the Ambra platform related to Gateways. Engineering teams are currently investigating. Additional information will be provided as soon as it is available.
Nov 5, 19:21 EST