Resolved -
The incident has been fully resolved and service is back to normal levels. Our team will be conducting a root cause analysis and sharing as soon as possible. We will continue to monitor the situation to ensure there are no further issues.
Feb 4, 15:22 EST
Monitoring -
Our engineering team has identified the root cause of the issue. A set of unusually large jobs created a significant increase in system load, which led to delays in processing. These jobs have now been cleared, and the backlog is steadily decreasing. We expect overall system performance to continue improving quickly. We will continue to monitor the situation, and provide full root cause details once available. Thank you for your patience.
Feb 4, 14:36 EST
Update -
The Engineering team received alerts indicating increased service queue lengths and has identified a significant backlog of queued jobs. The team is actively investigating the issue. During this time, users may experience degraded image processing performance across the platform. Additional updates will be shared as more information becomes available
Feb 4, 13:49 EST
Investigating -
We have received reports of issues on the InteleShare platform. Engineering teams are currently investigating. Additional information will be provided as soon as it is available.
Feb 4, 13:08 EST
